PRIVACY POLICY

 Fixswiss General Terms and Conditions of Sale

 

   1 Introduction

 

- 1.1 These General Terms and Conditions (GTC) govern the contractual relationship between Fixswiss (hereinafter referred to as "Fixswiss", "we", "us", or "our") and the buyer (hereinafter referred to as "the buyer" or "the customer"). By placing an order with Fixswiss, the buyer fully and unconditionally accepts these GTC.

 

   2 Ordering

 

- 2.1 Placing an order: To place an order on Fixswiss, the buyer must be at least 18 years of age or have the authorization of a parent or guardian. When placing an order, the buyer guarantees that all information provided is accurate and complete.

 

- 2.2 Order confirmation: Once the order has been placed, the buyer will receive an e-mail confirmation containing the details of the order. This confirmation is not an acceptance of the order, it simply indicates that we have received the order.

 

- 2.3 Order acceptance: The buyer's order will be accepted and become binding when we ship the ordered products and the buyer receives a shipping confirmation.

 

- 2.4 Order cancellation: Fixswiss reserves the right to cancel any order for various reasons, including product unavailability, pricing errors or suspected fraud. In the event of cancellation, the purchaser will receive a full refund.

 

   3 Prices and payment

 

3.1. Prices: Prices of Fixswiss products are quoted in Swiss francs (CHF). We reserve the right to change prices at any time, but such changes will not apply to orders already accepted.

 

- 3.2 **Means of payment : Payments may be made by credit card or any other means of payment specified at the time of ordering. The buyer guarantees that he/she is authorized to use the chosen method of payment.

 

- 3.3 Taxes : Product prices do not include applicable taxes, customs duties or other government fees, unless otherwise specified.

 

   4. Delivery

 

- 4.1 Delivery charges: Delivery charges are calculated according to the delivery address and delivery method chosen. These costs will be clearly indicated when the order is placed.

 

- 4.2 Delivery times: Delivery times vary according to the buyer's location and the delivery method selected. Although we strive to meet these deadlines, we cannot guarantee exact deliveries on a specific date.

 

- 4.3 Receipt of order: Upon receipt of the order, the buyer must carefully inspect the products. If any damage or problems are found, the buyer must contact us within 7 days of receipt to report the problem.

 

   5 Returns and refunds

 

- 5.1 Returns policy:Our returns and refunds policy is detailed on our website. We encourage the buyer to consult it to understand the return procedures and conditions.
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